How To Tell If Someone Is A Robot
The use and utility of online chat and chatbots, powered by improving levels of AI, are increasing rapidly. During these transitional times, it's interesting to know whether nosotros're interacting with a real human being being or an AI chatbot.
We've developed v techniques for determining if you're dealing with a existent person or an AI/chatbot. Spoiler alert: the more you experiment with these, the faster the chatbots will larn and adapt.
Technique i: Empathy Ploy
We believe today'southward level of AI is lacking in cognitive empathy because emotions between humans are really hard to understand and explain. And so, intentionally creating an empathetic dialogue with your human being or AI/chatbot can be revealing.
The Empathy Ploy requires you to establish an emotion-based position, and appeal to the human existence or AI/chatbot at an emotional level.
The Situation: You are not happy —the nigh common basis for a customer service interaction.
Scenario 1: AI/chatbot
Yous: I'm non feeling well.
Chat reply: How can I help you lot?
Y'all: I'thousand sad.
Chat respond: How can I assistance you?
Scenario 2: a human existence
You: I'm non feeling well.
Human reply: How can I help you lot? Do you lot need medical help?
You: I'k sad.
Human answer: I'm sorry to hear that. Why are y'all deplorable?
Run into the difference? In scenario one, the AI/chatbot tin can reference only its existing conditional response library. In scenario 2, a human being has the chapters to inject empathy into the dialogue. That took just ii responses to effigy out.
Either dialogue can be effective, only information technology becomes clearer if you know you are dealing with a man or an AI/chatbot from the start. Equally a society, we are not ready for AI therapists.
Technique ii: Ii-Footstep Disassociation
A connected AI tin can access pretty much whatever information, anytime and anywhere. Just ask Alexa. So, asking a meaningful challenge question over chat tin't be anything to which the reply resides in an accessible database.
You: Where are y'all located?
Chat reply: Seattle.
You: What's the weather like exterior?
Chat reply: Tin you please rephrase the question?
Sorry, fifty-fifty a mediocre weather condition app can handle that.
The Two-stride Disassociation requires two elements (hence the proper noun):
- Brand an assumption to which the AI/chatbot probably cannot chronicle
- Ask a question, related to that assumption.
The Situation: AI/bots practise not have anxiety
Claiming question: "What color are your shoes?"
This is an actual substitution I had with Audible (endemic by Amazon) customer service via chat. Halfway through the dialog commutation, since I couldn't discern, I asked:
Me: Are y'all a real person or a chatbot?
Adrian (the conversation representative): I am a real person.
Me: A chatbot might say the same thing.
Adrian (the chat representative): "HAHAHA. I am a real person.
Hmm.
At the end of our conversation, Adrian asked:
Adrian: Is there was anything else?
Me: Yes. What color are your shoes.
(slight pause)
Adrian: Blueish and green.
If the bot has no conceptual cognition of its ain anxiety (which do not exist), how tin it correctly answer a question most the color of the shoes it's (not) wearing?
Determination: Yep, Adrian is probably a existent person.
Technique 3: Circular Logic
All also familiar to programmers, this can exist of use to us in our identification of human being vs. IA/chatbot identification game. Just first, nosotros have to explain the cut-out.
About (why not all?) automatic telephone help systems have a cutting out in which afterward 2 or three loops back to the same place, y'all are eventually diverted to a live person. AI/chatbots should acquit the same fashion. And then, in creating a circular logic test, what nosotros are looking for is the repetitive pattern of responses before the cut-out.
You: I have a problem with my gild.
Human being or AI/chatbot: What is your account number?
Yous: 29395205
Human or AI/chatbot: I encounter your order #XXXXX has been shipped.
You: It has non arrived.
Man or AI/chatbot: The expected delivery date is [yesterday]
You: When will it arrive?
Human or AI/chatbot: The expected delivery engagement is [yesterday]
Yous: I know, only I really need to know when it will make it.
Human or AI/chatbot: The expected commitment date is [yesterday]
Bam! Response circle. A real person, or a smarter AI/chatbot, would not accept repeated the expected delivery date. Instead, s/he or it would take had a more meaningful response similar, "Allow me check on the delivery condition from the carrier. Give me only a moment."
Conclusion: chatting with a robot.
Technique four: Ethical Dilemma
This is a existent challenge for the developers of AI, and therefore, the AI/bots themselves. In an A or B outcome, what does the AI practice? Think about the inevitable ascent of semi- and fully-democratic cocky-driving cars. When presented with the dilemma of either hitting the dog crossing in front of the motorcar or swerve into the car adjacent to united states, which is the correct course of action?
AI has to effigy it out.
In our game of identifying human being or AI/chatbot, we can exploit this dilemma.
The State of affairs: Yous are not happy and absent a satisfactory resolution, y'all will retaliate (an A or B result).
You: I would like the late fee waived.
Human being or AI/chatbot: I see we received your payment on the 14th, which is iv days by the due date.
You: I want the charges reversed or I will close my account and smear y'all on social media.
Homo or AI/chatbot: I meet yous've been a good customer for a long time. I can take care of reversing that late fee. Requite me merely a moment.
Is it correct, or ethical,to threaten a company with retaliation? In our scenario, the customer was in the wrong. And what was the tipping point to resolution: the threat of social reputation damage or the desire to retain a long-continuing client? We aren't able to tell in this example, nevertheless the human or AI/chatbot response often will give you lot the respond based upon an A/B mandate.
Conclusion: probably a man.
Technique five: Kobayashi Maru
No, I'm not going to explicate what that term means — yous either know it or you need to scout the movie.
Similar to the Ethical Dilemma, the difference being the Kobayashi Maru has no good viable outcome. Information technology'south not a bad/better determination scenario: information technology's a fail/fail scenario. Employ this only in the direst of UI/bot challenges when all else has failed.
The situation: You paid $nine,000 for a European river prowl, but during your trip, the river depth was too low for your ship to make several ports of call. In fact, yous were stuck in 1 spot for iv of the seven days unable to leave the ship. Vacation ruined.
Present the human being or AI/chatbot with an unwinnable situation like this:
You: I want a total refund.
Human or AI/chatbot: "Nosotros are unable to offer refunds but under the circumstances, we can outcome a partial credit for a future prowl.
You: I don't want a credit, I want a refund. If you don't effect a full refund, I will file a claim against the charges with my credit card visitor and I will write most this whole mess on my travel weblog.
Human or AI/chatbot: I certainly understand you're disappointed – and I would be too if I were in your shoes. Simply unfortunately …
The human or AI/chatbot has no way out. Information technology is typical in the travel industry not to issue refunds based on Acts of God, weather condition, and other unpredictable circumstances. And absent the ability to provide a refund, there will be downstream ill-will and reputation harm. The human or AI/chatbot can't really do annihilation to resolve this, and so await for empathy (come across technique #1) in the ensuing dialog.
Decision: probably a human being.
What At present?
Humans and AI/chatbots aren't inherently right or incorrect, good or bad. They each cover the unabridged spectrum of intent and outcomes. I just like to know, for now, with which I'one thousand dealing. That distinction volition become increasingly difficult, and somewhen impossible, to determine. And at that point, information technology won't even matter.
Until that day arrives, it's a fun game to play. And the more we play, the faster the AI/chatbots evolve.
Source: https://www.convinceandconvert.com/social-media/chatbot-experience-human-or-robot/
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