How Much Does Pro Services Customer Service Associate Make

Run across Our Teams

Customer Care

Let's create happy customers.

At T-Mobile, we dearest our customers! And we empower you to make them happy. Equally part of a Squad of Experts, you'll focus on a specific customer base of operations, which lets you lot deepen those relationships and evangelize the finish-to-end resolutions your client needs. We pioneered this approach considering nosotros believe all customers deserve a better experience. And it makes us happy to work together this style, too.

Better life, better pay.

It takes mastery to be on the T-Mobile Client Care team, and we want your compensation to reflect that. As of September five, 2021, we increased our starting pay charge per unit to $xx/hr. Combined with monthly bonuses, stock grants, tuition assistance, and other financial, health and lifestyle perks–the full rewards package is worth even more. Nosotros'll e'er recognize and invest in the team that makes us #FamousforCare!

ane,000 new jobs coming to Kingsburg, California!

This Bound, T-Mobile volition throw open the magenta doors to our cute new Customer Experience Center. Don't miss out!

A focus on training.

We've put a big emphasis on preparation and career development for our Customer Care team members. Yous'll join as an associate practiced, and and then you'll receive training and coaching that'll movement y'all to practiced condition with a nice raise, of course. If you desire to come across your career grow, we take the pathway, the training, and the resources to help you succeed.

T-Mobile Customer Intendance career path

Associate Expert

You'll first past learning to own the client experience past listening to your customer'southward issues similar a pro. You'll selection upward on subtle cues and customer rhythms, and and so aid create a resolution mix that makes T-Mobile fans for life.

Practiced

Congrats! You've moved up to Skilful, and that means doing even more than for our customers with your skills in problem solving, resolution, and relationship-building. Whether yous're in Account Intendance or Technical Intendance, you're fix to rock information technology.

Elite Expert

Lead u.s.a. to victory! To exist an Elite Expert, means to master account management and uncover the best solutions in whatever situation. Y'all're demonstrating your mentoring skills, client support, and enhancing the squad on a whole new level.

Customer Resolution Expert

Exist the resolution influencer in your community. Here you volition manage circuitous client issues, build cross-functional relationships, and educate your communities. Exist office of the solution, one team together!

Community Expert

Foster the time to come of customs support. Exist the expert that does even more than for our customers, while you practice your skills in community strategies, conversation direction, and coaching. Go ready to exist Famous for Care!

Coach, Squad of Experts

Roll up your sleeves and help your team of 12 experts stay on bespeak for our customers. You set the tempo for your squad's performance. So, go alee and inspire and mentor them, i encouraging thought after some other, as you lot assist them hitting their marking and perform like rock stars!

Manager, Team of Experts

Now yous're leading up to four coaches and 48 experts, directing United nations-carrier performances every single day. You'll develop your team and serve equally a disquisitional link to engineering, retail and other groups across the organization.

Sr. Manager, Intendance Operations

Working together with other managers to marshal and lead both the customer and employee feel, y'all'll oversee up to 10 customer groups with as many every bit one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!

We'll take skilful care of you.

Check out what we offering

Medical, dental, and vision are but the start. We also offer wellness pro consultants, flexible spending accounts, and more—even for role-time employees!

Kicking back with paid time off. We want you to take flexibility, convenience, and control over how yous recharge.

We fully human foot the tuition neb at five online universities (FT only), and provide tuition assistance to other schools for both FT and PT employees.

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We besides hook you up with discount programs for everyday stuff.

Families stone. But childcare, adoption, and surrogacy are big decisions. We offer financial and health back up to aid reduce those burdens and navigate the details.

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount.

"I admittedly love T-Mobile and the culture. That's what's kept me here."

—Blake B.

Come up evidence us what you got.
Apply now.

T-Mobile Usa, Inc. is an Equal Opportunity Employer.